Reclaim Support

Contact

Email quango2304@gmail.com. I usually reply within a few days.

To help me fix a problem quickly, please include:

• The app version (in Reclaim's Settings, at the bottom)
• Your device and iOS version
• What you did, what you expected, and what happened
• A screenshot, if you can

Common questions

Why didn't my free space go up?

Deleted items go to Recently Deleted and still use space for 30 days. To get the space back now, open Photos → Collections → Recently Deleted → Select → Delete All.

Does it free iCloud space too?

Yes. With iCloud Photos on, deletions and smaller copies sync, so both your device and your iCloud storage go down.

Can I leave the app while it shrinks photos and videos?

No. iOS pauses Reclaim when you switch to another app or lock your device, so keep it open until it's done. The screen stays on while it works, and you can stop at any time. If you leave mid-way, the item it was working on is redone when you come back.

Downloads from iCloud are slow

Items stored only in iCloud must download before they can be shrunk. Trying cellular, turning on iCloud Private Relay, turning off Low Data Mode and Low Power Mode, or plugging in usually helps. If a download never starts, restarting your device clears a known iOS issue. There are more tips in Reclaim's Settings → Slow iCloud Downloads.

Why are some items skipped?

Reclaim skips anything that wouldn't get at least 15% smaller, so you never end up with a bigger file. Slow-motion, Cinematic and spatial videos are never re-encoded.

Reclaim says it needs full access

With limited access, Reclaim can only see the few photos you picked, so it can't measure your library. Open Settings → Apps → Reclaim → Photos and choose Full Access.

Can I undo a deletion?

Yes, for 30 days: open Photos → Recently Deleted and tap Recover.

How is my data handled?

Everything stays on your device. See the privacy policy.